Privacy Policy
Effective Date: April 2, 2026
This Privacy Policy explains how GSHL Informatics ("Company", "we", "us", or "our") collects, uses, stores, and protects personal information when you visit our website, submit an enquiry, or engage us for software development, IT consulting, digital solutions, maintenance, or related technology services.
We operate from Mohali, Punjab, India and aim to handle information responsibly and in line with applicable Indian law, including the Information Technology Act, 2000, applicable rules, and the Digital Personal Data Protection Act, 2023, where applicable.
1. Information We Collect
We may collect the following categories of information:
- name, company name, email address, phone number, and other contact details;
- project requirements, enquiry details, budget expectations, and communication records;
- billing, invoicing, and contractual information when you become a client;
- technical data such as IP address, browser type, device information, pages visited, and approximate location derived from IP logs;
- any documents, files, or information you voluntarily share with us for discussion, support, or project execution.
2. How We Use Information
We use personal information to:
- respond to enquiries and provide quotations or proposals;
- communicate regarding our services, projects, support, and business operations;
- deliver website, software, design, development, maintenance, and consulting services;
- improve our website, service quality, security posture, and customer experience;
- maintain internal records, process payments, and comply with legal or regulatory obligations;
- protect our rights, investigate misuse, and prevent fraud, abuse, or unauthorised access.
3. Legal Basis and Consent
Where required, we process personal data on the basis of consent, contractual necessity, legitimate business purposes, compliance with law, or other lawful grounds available under applicable law. By contacting us or using our website, you consent to the collection and use of information as described in this policy, subject to your rights under applicable law.
4. Cookies and Usage Data
Our website may use cookies, server logs, and similar technologies to understand website traffic, remember preferences, improve functionality, and maintain security. You may control cookies through your browser settings, though disabling them may affect some website functionality.
5. Sharing of Information
We do not sell personal information. We may share information only when reasonably necessary:
- with employees, contractors, consultants, or service providers who need it to perform work on our behalf and are subject to confidentiality obligations;
- with payment, hosting, analytics, communication, or infrastructure providers supporting our business operations;
- when required by law, court order, government authority, or to enforce our contractual and legal rights;
- as part of a business restructuring, merger, acquisition, or transfer of assets, subject to applicable safeguards.
6. Data Retention
We retain personal information only for as long as reasonably necessary for enquiry handling, project delivery, documentation, dispute resolution, legal compliance, security, and legitimate business recordkeeping. Retention periods may vary depending on the nature of the data and the purpose for which it was collected.
7. Data Security
We use reasonable administrative, technical, and organisational safeguards to protect personal information from unauthorised access, disclosure, alteration, loss, or misuse. However, no website, email transmission, or electronic storage method is completely secure, and we cannot guarantee absolute security.
8. Cross-Border Processing
If we use service providers, cloud platforms, or project tools located outside India, your information may be processed in other jurisdictions. In such cases, we take reasonable steps to ensure appropriate protection consistent with applicable legal requirements and commercial practice.
9. Your Rights
Subject to applicable law, you may have the right to request access to, correction of, update of, or deletion of your personal data, withdraw consent where processing is based on consent, or raise grievances regarding our handling of your information.
To make a request, contact us using the details below. We may request reasonable verification before acting on a request.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy, content, or security practices of third-party platforms. You should review their policies separately before sharing data with them.
11. Children's Privacy
Our services and website are not directed to children. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us personal information, please contact us so we can take appropriate action.
12. Policy Updates
We may revise this Privacy Policy from time to time to reflect legal, operational, technical, or business changes. The updated version will be posted on this page with the revised effective date.
13. Contact Information
For privacy-related questions or requests, contact:
GSHL Informatics
SCO 284, 2nd Floor, Sector 118, Airport Road TDI Triangle Market, Mohali, Punjab, India
Email: gshlinformatics@gmail.com
Phone: +91 99889 22625
14. Important Note
This policy is a general website privacy document for an IT services business and should be reviewed by qualified legal counsel before being treated as final legal advice or formal regulatory compliance documentation.